GiftWorks Donation Programme FAQs

General
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about GiftWorks

 

For answers to general questions about the SANGOTeCH Programme, including registration and placing an order, please see SANGOTeCH FAQs.
General

What is the GiftWorks Programme?

GiftWorks is an innovative software company dedicated to building simple, powerful, high-quality software. GiftWorks embraces sustainable business practices and thrives on its passion to support the missions of nonprofits. GiftWorks is based in Lancaster, Pennsylvania, and is proud to partner with SANGOTeCH in delivering quality products to the nonprofit community.

GiftWorks fundraising and donor management software is designed specifically for the needs of nonprofits. Because fundraising software has traditionally been prohibitively expensive and out of reach for small nonprofits, GiftWorks has sought to change that paradigm by offering smaller nonprofits a low-cost, yet highly sophisticated database fundraising tool. This donation, along with GiftWorks' affordable discount offering, ensures that nonprofits of all sizes and all budgets can have the tools they need to do their critical work more effectively.

^ back to top

Eligibility

How can I find out if my organisation is eligible?

Please see GiftWorks Program - Eligibility Criteria for further information.

^ back to top

Ordering

How many products can I request?

One item request may be fulfilled within a fiscal year (1st July – 30th June). For information on placing an order, please see Placing an Order FAQs.

^ back to top

Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organisation email address containing download instructions and an activation key.

^ back to top

Support

What should I do if I require support?

The GiftWorks Product Support page provides manuals, a knowledge base, moderated user forums, and email support for all registered users. Telephone support is also available for an additional fee.

^ back to top

Licence Renewals

What should I do if I need to renew my licences?

Your renewal is not required. The licences are yours to use in perpetuity.

^ back to top

Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

^ back to top

More about GiftWorks

How do I learn more about GiftWorks?

Please visit the Giftworks donor profile and their web site at http://www.missionresearch.com/index.html

^ back to top